Effective date: 24 August 2026
Exar Traders LLP sells ceramics, glassware, and kitchenware to retail and wholesale customers. Given the nature of these products, please read this policy carefully before placing an order.
No General Returns
We do not accept returns or offer refunds for products delivered in good condition. Please review your order carefully before purchase, especially for bulk and wholesale orders.
Damage Claims
If your order arrives damaged, we will consider a replacement or refund only if:
- The damage is reported to us within 24 hours of delivery, and
- You provide valid photos or videos clearly showing the damaged item(s) and the packaging.
Claims reported after 24 hours of delivery, or without valid photo or video evidence, cannot be considered.
How to Report Damage
Contact us at exar@exartraders.com or +91 8075076332 within 24 hours of delivery, with your order details and photo or video evidence of the damage. We will review your claim and respond as soon as possible.
Resolution
Approved damage claims will be resolved by replacement or refund, at our discretion, depending on product availability.
What This Policy Does Not Cover
This policy covers transit and delivery damage only. It does not cover change of mind, incorrect quantity ordered, or the natural variation found in ceramic and glassware products — slight differences in colour, size, or finish are characteristics of these handcrafted products, not defects.
Contact Us
For any questions about this policy, contact us at:
Exar Traders LLP
Oachira, Kerala, 690572
Email: exar@exartraders.com
Phone: +91 8075076332
