Effective date: 24 August 2026
Exar Traders LLP (“we”, “us”, “our”) operates this website to sell ceramics, glassware, and kitchenware at retail and wholesale. This policy explains what personal information we collect, how we use it, and the choices you have.
Who we are
Exar Traders LLP, Oachira, Kerala, 690572, India. GSTIN: 32AAMFE3480C1ZR. You can reach us at exar@exartraders.com or +91 8075076332.
Information we collect
Contact form: when you submit our contact form, we collect your name, email address, phone number (optional), and message.
Wholesale / bulk quote requests: when you request a wholesale quote, we collect your company name, GSTIN (if provided), contact name, email address, phone number, any message you include, and the products and quantities you are enquiring about.
Orders and accounts: if you place a retail order or create an account, we collect your name, billing and shipping address, email address, phone number, and order details. Payment is processed securely by our payment gateway (Razorpay) — we do not store your card or bank details ourselves.
Cookies: we use essential cookies to operate the shopping cart, remember items you have added, and keep you logged in to your account. We do not use cookies for advertising or to track you across other websites.
Automatically collected data: like most websites, our hosting provider logs basic technical information (IP address, browser type, pages visited) for security and site performance.
How we use your information
- To respond to enquiries and quote requests
- To process and fulfil retail orders, including shipping and invoicing
- To communicate with you about your order or enquiry
- To comply with GST and other legal record-keeping requirements
- To improve our website and product offering
We do not sell your personal information to third parties, and we do not use your data for unsolicited marketing.
Who we share your data with
We share data only where necessary to run our business:
- Payment processing — Razorpay (for retail orders)
- Website hosting — Hostinger
- Email delivery — to send order and enquiry notifications
We do not share your data with any other third party for their own marketing purposes.
How long we keep your data
We retain order and enquiry records for as long as needed to fulfil the transaction, meet our tax and accounting obligations under Indian law, and resolve any disputes — typically up to 8 years for financial records, in line with statutory requirements. Contact and quote enquiries that do not result in an order are retained for a reasonable period to follow up, after which they may be deleted.
Your rights
You can ask us what personal data we hold about you, ask us to correct inaccurate data, and request deletion of your data, subject to our legal obligations (for example, we may need to retain invoices for tax purposes even after a deletion request). To exercise any of these rights, contact us at exar@exartraders.com.
Children’s privacy
Our website is intended for business and retail customers and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The effective date above shows when it was last updated.
Contact us
If you have any questions about this policy or how we handle your data, contact us at:
Exar Traders LLP
Oachira, Kerala, 690572
Email: exar@exartraders.com
Phone: +91 8075076332
